ZOMG still in stage 1, 10 days already

System Configuration:
Case: Digital Storm Twister ULTRA (Black Anodized Aluminum Finish)
Power Supply: 1200W Thermaltake (Triple SLI Compatible) (Silent Toughpower Edition)
Processor: Intel Core 2 Quad QX6850 Extreme 3.00GHz (1333MHz FSB)
Motherboard: nVidia 680i Core 2 Quad (By: eVGA) (nForce 680i SLI) (A1 Revision)
Memory: 4GB DDR2 Corsair at 1066MHz Dominator (Dual Channel) (Extreme-Performance)
Floppy / Card: - No Thanks
Hard Drive 1: 74GB Western Digital Raptor (10K RPM) (8MB Cache) (SATA) (Extreme Speed)
Hard Drive 2: 250GB Western Digital (16MB Cache) (7200 RPM) (SATA)
Raid Option: - No Thanks
Hard Drive 3: - No Thanks
Optical Drive 1: DVD-ROM/CD-ROM (DVD Reader 16x / CD Reader 40x)
Optical Drive 2: DVD±R/RW/CD-R/RW (DVD Writer 20x / CD-Writer 48x)
Network Card: High Speed Network Port (Supports High-Speed Cable / DSL / Network Connections)
Video Card: 2x SLI Dual (nVidia GeForce 8800ULTRA 768MB (By: eVGA) (PCI-Express)
TV Tuner: - No Thanks
Sound Card: Creative Labs Sound Blaster X-Fi Fatal1ty FPS (Up to 7.1 Channel) (Includes I/O Unit)
Physics Card: - No Thanks
Cooling: Air Cooled Stage 2 (Silent Artic Cooling Heat-sink (Copper Heatpipes)
Case Lighting: Blizzard Internal Lighting (Blue Edition) (Cold Cathode Tubes)
Round Cables: Enhanced Interior Air Flow (Optical Drive & Floppy Cables (Black Edition)
User Manual: Personalized Platinum Digital Storm Binder (Includes Paperwork/Benchmarks/CDs

Give me your four digit order number and I will personally look at what is going on with your system.

    I was about to order my pc from Flacon-NW, Voodoo pc, Dell, cyberpower, or  Ibuypower. I even ordered from cyberpower but canceled my order after one week and decided Digitalstorm at the end, because of what the customers been saying about the company, how satisfied they are, the quality of the computers they have been receiving, especially that the customer support is amazing, and that  DS really cares about the customers. I still recognize the DS computers at Blizzcon they were amazing !!

    I  ordered my PC 12/17/07 today we are 12/29/07 and still in stage 1!! I was told it will be 5-10 business days in the email after I paid, unless something goes wrong. "Estimated Shipment Date: 5-10 business days (Mon-Fri) from 12/17/2007 (Note: This is only an estimation. If problems are encountered during testing, we may have to hold your order for a few more days to ensure you receive a rock-solid stable problem free system.

    Last week I called and I was told that all my parts are in a basket and it's ready to be assembled. Next two days, I call again because I wanted to add some things to my ordered and was told  "we recommend not change anything in your order because it has been already assembled and just need to install the softwares and run the test". Since I haven't received any e-mail I decided to call on Monday this week, and found out that my order was still in stage one, and hasn't been assembled yet... I call again on Wednesday, and was told that my PC still in line because so many computers need to be assembled during the holidays.Thursday, Friday no emails, no calls...
   
    I don't want to say I am disappointed yet...  For the amount of money I did put on this computer which is more than $5000, and what I have been receiving in return I am not satisfied with my order so far. Anyways my order# 5911

Regards


Edited by Xrae - 29 Dec 2007 at 3:18am

Xrae, let me tell you that NO ONE waited longer than me! lol

I ordered mine on Nov 3 and did not get it until Dec 11.  There were issues with heat (now I know what heat is, my office heats up like a small kiln while gaming... this beast is a fire breathing dragon!).  Once the heat was resolved, and I had to change out the case and other upgrades, then they spent probably a week trying to figure out why it  STILL kept failing on testing.  In the end it was a mother board failure issue.

I know it don't make the wait eaiser, cause I was about to walk out in front of a speeding truck on the interstate cause I was so frustrated,  but I can tell you this:

We will get your system out to you xrae, hang tight and know that we are taking ultimate care in giving you the best bang for your buck and all the extras of being a digital storm customer. I refuse to send out a comp until it is perfect down to the mother board screws. Rest assured your computer is a top priority as well as your business with us and this extends to all our customers. I will keep you updated 5911, as to what is going on with your order as I am working at home and cannot see your system, however I will be going in tomorrow to help out with all the backorders we experienced from christmas.


Edited by MH - 29 Dec 2007 at 2:13pm

They're busy til Jan second moving offices... or was that orifaces?

Hey, Xrae, I truely understand what you are going through.  My system took over a month to get to me!  And believe me, the "Stage" emails are never right.  Alex himself said the system is flawed and they are working to improve it.  Mine went to stage 2, then back to stage 1.... and then shipped with no stage up date.

You guys say there was an error with your computers while they were testing them. When I call, i speak with kelly, he tells me my computer is getting ready to built up. I speak with alex, he tells me that my computer has been built up, and just need to be tested. There was nothing wrong with my computer for me to wait that long... You are telling me to call, and send e-mails... I payed $5000 and I am running to know what's going on with my computer... They even told me, you are calling everyday regarding your pc, sounded they were getting annoyed.  I know I am going to get a good computer, but I dont want the computer after 1 month when I was told 6-10 days ! I wanted this computer during the holidays to have fun.. University is starting in 5 days.... Again they really need to just refund my money or give me a huge offer, if they really care about me as a customer, and really do apply: Digital Storm operates by three words: performance, value, and support. We are obsessed with ensuring our customers receive the very best computer experience. everything we do is fueled with the obsession of quality and service.

 

Edited by Xrae - 06 Jan 2008 at 3:21pm

Here, read this review I wrote of my experience, Xrae. It may give you some insight and lift your confidence that you picked the right company to build your rig:

http://www.digitalstormonline.com/forums/forum_posts.asp?TID=1224

Originally posted by Double_Tap I have been waiting for my build since Dec 12. Due to a memory shortage it has not left the gate. My suggestion to DS would be: Not to charge the system to the credit card until it is being assembled. I have already paid the $3000 credit card bill and the system is still vapor ware. Order 5883

I'm with you on the not being charged until it ships thing (every big company does this).

Paying interest on a thousand dollar plus purchase 30 days before you get it isn't fun.

Originally posted by syn Originally posted by Double_Tap I have been waiting for my build since Dec 12. Due to a memory shortage it has not left the gate. My suggestion to DS would be: Not to charge the system to the credit card until it is being assembled. I have already paid the $3000 credit card bill and the system is still vapor ware. Order 5883 I'm with you on the not being charged until it ships thing (every big company does this). Paying interest on a thousand dollar plus purchase 30 days before you get it isn't fun.

The reality is - to companies that don't have massive scale productivity, deal with quality out of the box components - buying the components is really kind of a "Commodity" market.

The price of the components can drop like a rock - your system can actually be purchased for $200-300 less by the time it's finished going through normal ordering and assembly, etc.

But that's the trade-off for getting it custom built. If you want pre-fab or something ready to go when you plunk down the cash, hit Circuit City - don't go to a niche marketplace.

..and as for Restocking - that is a *VERY* common practice done all over the place, and even websites of Retailers like Circuit City and Best Buy now charge restocking fees on stuff purchased online rather than in a store.

Your frustrations will find themselves tempered with a deep breath and a healthy understanding of just what you are spending your money on.

--Akkim