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Is this normal? (velox)

Post Date: 2015-03-05
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scratch View Drop Down
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Posts: 27 		  Quote scratch Quote  Post ReplyReply bullet Topic: Is this normal? (velox)
    Posted: 05 Mar 2015 at 5:23am
Hi all - here is my experience so far. 

December 26th order placed (Velox)
DS delayed order to Jan 15. 
DS offered to switch to Apollo case and I declined.
DS delayed order to end of January.
DS delayed order to end of February.
DS messaged me stating that I wanted to switch to the K380 case, which I never expressed any interest in. 
DS delayed order to ship by the end of first week of March.
March 3rd -Stage 7 QA passed with estimated ship of March 4th. 
March 5th - order not shipped. 

I find it confusing that a machine can pass quality assurance, yet still need to be held for additional troubleshooting.  I also find it confusing that DS offers generic case swaps without any customer input when the entire point of enthusiast builds is to get cool and unique things.... Such as the Velox case. 

What do you guys think?  Is this normal behavior for the DS build process? 

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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 05 Mar 2015 at 5:41am
Hi scratch..... The Velox case is an in house design and extremely popular.   The issues I've seen is that it is selling faster than they've been able to keep up.   It's availability has changed and I think that's the issue. They've been running out of cases. Back orders are first come first serve.


I'm sure DS hates this as much as customers. They really do want to build and ship as soon as possible.

Hope this helps.



Edited by bprat22 - 05 Mar 2015 at 5:42am
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scratch View Drop Down
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Thanks for replying
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 05 Mar 2015 at 6:24am
My pleasure.    You can email Management@DigitalStormonline .com and they'll get back to you after they open at 9 Pacific.






helped with spelling of 'management'. - Snaike

Edited by Snaike - 05 Mar 2015 at 6:31am
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Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 05 Mar 2015 at 6:29am
[email protected] or [email protected] to get them looking at your specific order. Be sure to include order number when writing to them.
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Posts: 2254 		  Quote FrankW Quote  Post ReplyReply bullet Posted: 05 Mar 2015 at 9:06am
Hi Scratch,

With the Velox being a new proprietary case they have had their supply problems. I think they offered you an alternative case because you have been delayed so long. They were just looking out for your best interest.

In regards to the quality control and still didn't ship. Based on my experience with manufacturing electronic devices, it is very possible that QA spotted something and requested it be fixed before it shipped. If it was a minor problem QA could have signed off on the computer with an exception. Of course I don't know what happen but you can be assured DS will do everything they can to get you a great computer as quickly as possible.

Frank     
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scratch View Drop Down
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Posts: 27 		  Quote scratch Quote  Post ReplyReply bullet Posted: 05 Mar 2015 at 11:25am
Thanks for replying all 
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 05 Mar 2015 at 4:18pm
You're order already passed Stage 7 (QA). It's actually in the shipping/packaging phase. The team said it's going to ship out most likely this Friday.

It's taken time due to our backlog, but we're catching up fast!
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Posts: 1080 		  Quote oldlady RPGer Quote  Post ReplyReply bullet Posted: 05 Mar 2015 at 11:20pm
One thing I've learned with DS is to be patient.

My laptop I ordered on 2/7/15 shipped on 2/27/15 and is stuck now in Jackson Ms. But once it does get here I know it will be a fabulous piece of machine!!! Because all the DS machines I've bought are fabulous.

Bless your heart scratch you have waited a long, long time!!!!
Me sitting my ECMO in PICU. Now you know why I like LC. ;)

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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 06 Mar 2015 at 1:22pm
It will be worth the wait.
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Posts: 27 		  Quote scratch Quote  Post ReplyReply bullet Posted: 06 Mar 2015 at 4:26pm
Thanks for shipping the order 
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Posts: 297 		  Quote michaeljhuman Quote  Post ReplyReply bullet Posted: 06 Mar 2015 at 5:05pm

UPS said they would deliver mine today, I am starting to wonder, as it's past 6
"The other day, I shot an elephant in my pajamas. What an elephant was doing in my pajamas, I will never know"
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I think they go to 8, if I'm not mistaken.
Bolt II Review (and now some modifications!)

Configuring a Computer
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scratch View Drop Down
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Posts: 27 		  Quote scratch Quote  Post ReplyReply bullet Posted: 08 Mar 2015 at 6:52am
Question for you folks

Do you think cold weather poses any risk to a closed loop CPU Cooler during shipment?

I.e. the water freezes in the coil and expands, causing damage during shipment ?

Just curious because of the weather on the east coast.

Thanks



Edited by scratch - 08 Mar 2015 at 6:53am
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Posts: 297 		  Quote michaeljhuman Quote  Post ReplyReply bullet Posted: 09 Mar 2015 at 10:04am
I don't know what they use for the coolant. You would think something that does not freeze, but I don't know.

If it's a Corsair cooler, you could email them
"The other day, I shot an elephant in my pajamas. What an elephant was doing in my pajamas, I will never know"
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Posts: 297 		  Quote michaeljhuman Quote  Post ReplyReply bullet Posted: 09 Mar 2015 at 10:06am
This is speculative, but the theory is there's ethylene glycol in the coolant

http://forum.corsair.com/v3/showthread.php?p=543753
"The other day, I shot an elephant in my pajamas. What an elephant was doing in my pajamas, I will never know"
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Alex View Drop Down
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 09 Mar 2015 at 3:15pm
The fluid won't freeze, don't worry.
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scratch View Drop Down
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Posts: 27 		  Quote scratch Quote  Post ReplyReply bullet Posted: 10 Mar 2015 at 10:03am
What does it mean when a post is greyed out pending approval?
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 10 Mar 2015 at 10:06am
I never saw that before.   And its my post.  Confused

It could be some of the posting within your thread, scratch, were moved to mjh's thread? 


Edited by bprat22 - 10 Mar 2015 at 10:08am
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FrankW View Drop Down
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Posts: 2254 		  Quote FrankW Quote  Post ReplyReply bullet Posted: 10 Mar 2015 at 10:10am
Well bprat22, DS finally caught up with you.
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bprat22 View Drop Down
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 10 Mar 2015 at 10:12am
I think you're right.     LOL

Just another place I've been kicked out of.  Big%20Smile




Edited by bprat22 - 10 Mar 2015 at 10:13am
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michaeljhuman View Drop Down
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Posts: 297 		  Quote michaeljhuman Quote  Post ReplyReply bullet Posted: 10 Mar 2015 at 11:00am
Some of my posts show up in grey which is interesting. They could probably be deleted as they are not fully on topic
"The other day, I shot an elephant in my pajamas. What an elephant was doing in my pajamas, I will never know"
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 10 Mar 2015 at 2:55pm
Those posts were flagged and removed due to them being not on the same topic as the original posters request the build process time frame.
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Posts: 27 		  Quote scratch Quote  Post ReplyReply bullet Posted: 13 Mar 2015 at 1:06pm
Hopefully someone can help me please I will email management later. The velox case I received has a broken left side panel and the screws do not catch on the hole. One of them is completely detached and the other is forces in a closed position. I see no way of opening the case except breaking something to get it open.

here is a picture showing the screw being completely detached and still locked in place.

Anyone got any ideas ? Can't open the case to get the foam out.

http://imgur.com/MKJv1NM
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FrankW View Drop Down
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Posts: 2254 		  Quote FrankW Quote  Post ReplyReply bullet Posted: 13 Mar 2015 at 1:20pm
Hi scrtch,

I couldn't get your address to work.

Sorry about your problem. Can't really comment with out a picture other than to contact DS. They will help you out with a new panel if needed. After you get it open make sure you reseat your graphic card and your memory sticks. Good chance these came unseated with what ever took place with your case.

Frank
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 13 Mar 2015 at 1:25pm
DS closes at 5 Pacific time until Monday.   I'd call them as soon as you can.

I can't tell from the pic what's going on. Is it one of the rear knurled thumb screws on the back?

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scratch View Drop Down
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Posts: 27 		  Quote scratch Quote  Post ReplyReply bullet Posted: 13 Mar 2015 at 1:27pm
Correct neither thumb screw is catching the inner bushing. One is stuck open the other stuck closed. I jostled it and the bushing came loose and is somewhere inside the case. But I got the side panel open at least. Just won't close ever again
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 13 Mar 2015 at 1:30pm
DS will send you a new one.   I'd try to find that bushing before firing it up. If everything seems ok, I'd tape the panel on for now and have fun with it.   

Check the insides like Frank suggested first.


Edited by bprat22 - 13 Mar 2015 at 1:32pm
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 13 Mar 2015 at 2:55pm
Looks like your system had a rough ride, the thumb screws on the back panel (red arrows below) are what you unscrew and pull back to take the panel off. PLEASE NOTE, the thumb screws are designed to stay on the door, they don't come off, this way you never loose them.

We'll be more than happy to help take care of this for you, please email [email protected]

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scratch View Drop Down
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Posts: 27 		  Quote scratch Quote  Post ReplyReply bullet Posted: 13 Mar 2015 at 3:37pm
Thanks, will do. The left side thumb screws are damaged and don't lock in but the panel stays put fine.

Got her booted up just fine. First impression is that 144hz is the truth and the corsair performance fans are quieter than expected. I'll ramble more another day with pictures ect.

Thanks boys have a good weekend
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Posts: 27 		  Quote scratch Quote  Post ReplyReply bullet Posted: 14 Mar 2015 at 8:10am
Had a scare this morning that I wanted to run by you guys.

When i powered on the computer this morning it failed to boot and only 3 of the 6 fans were spinning (the 3 in front).  I was unable to shut it down and had to toggle the power supply directly which cause an overhead light in my house to blow.

I recently bought brand new surge protectos to hopefully protect the new computer and only have 5 things plugged into it.  I live in a modern house that shouldn't have any wiring problems. (http://www.amazon.com/gp/product/B000J2EN4S/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1)

I reseated all of the components for a second time since yesterday and it was able to boot successfully without issue.

Do you think it could be my electrical, or perhaps a loose connection to the power supply?

Hoping this is the last scare because when it failed to boot i nearly had a heart attack. 

Ninja
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Posts: 20391 		  Quote bprat22 Quote  Post ReplyReply bullet Posted: 14 Mar 2015 at 8:44am
Hi scratch.... Yeah, that is a heart stopping experience. Cry      Been there. 

It could be a one time fluke.  Or, it could be pretty much anything at this point.

I'd wait and see.  Next time it happens, if it does, look for the green SB PWR led on the mobo and see if its on before you do anything else.    Your mobo manual has a mobo overview pic for help.    It's usually below the Pcie slots but with the Velox inverted mobo, it would be near the top.  If no green light then you might have a psu issue.  If the led is on, then it could be a bad video card, ram, etc.

If it happens again, , clear the problem, plug the psu directly into a wall outlet, no surge protector,   and try that for awhile. 

Fingers crossed. Big%20Smile

Edit... make sure the psu AC cable is seated tightly into the back.  They can be a tight fit and not be seated all the way.    Check the connectors coming from the psu itself if its a modular type. 








Edited by bprat22 - 14 Mar 2015 at 8:49am
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scratch View Drop Down
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Posts: 27 		  Quote scratch Quote  Post ReplyReply bullet Posted: 14 Mar 2015 at 9:07am
Thank you sir, ill be sure to try all that out Frustrated
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Posts: 16314 		  Quote Alex Quote  Post ReplyReply bullet Posted: 14 Mar 2015 at 2:01pm
Try a quality surge protector to be safe. Low-end battery backup units do cause a lot of issues.
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scratch View Drop Down
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Posts: 27 		  Quote scratch Quote  Post ReplyReply bullet Posted: 14 Mar 2015 at 7:26pm
Here is the one I am using.. doesn't appear to be a battery backup. 

Belkin 12 Outlet Home/Office Surge Protector with Telephone and Coaxial Protection

Not sure if allowed to link to amazon here but anyway:

http://www.amazon.com/gp/product/B000J2EN4S/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
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